Skilled Labor - Trades
HVAC Service Technician (Baltimore, MD)
Job Information
Company
Sears Home Improvement Products & Services
Location
US-MD-Baltimore
Job Title
HVAC Service Technician (Baltimore, MD)
Job Type
Skilled Labor - Trades
Print This Job
Job Title
HVAC Service Technician (Baltimore, MD)
Job Description
HVAC Techs Needed – Baltimore
The Biggest name is also the Best…Better support. Better advantages. Better everything.
That’s what you’ll find when you join the biggest name in the business. We provide the laptop, the truck, the uniforms and the tools and dispatch you directly from your home. If you’re as committed to customer service as we are, and have HVAC Technician experience, we have big plans for your future.HIRING EVENT!!
Saturday, February 11, 2012
9AM-2PM
Sears Home Improvements Offices
7200 Rutherford Rd.
Windsor Mill, MD. 21244Apply before the event as managers will be making offers that day.
Job Requirements
SCOPE OF RESPONSIBILITY:
• Improve and maintain high and acceptable performance metrics / productivity goals
• Responsible for achieving targeted quality scores
• Responsible for maintaining targeted material, labor and service costsJOB RESPONSIBILITIES
• Performing timely and quality repairs necessary in resolving customer complaints
• Accurately diagnose and repair appliances/equipment in the customer's home and give the customer an a ccurate estimate of the cost of repair if applicable
• Uses basic tools or instruments to assemble, adjust, calibrate, repair or test various products
• Work as a dedicated team member to ensure fast, flexible and expert service to every customer
• Maintain high level of customer satisfaction through efficient/timely customer resolution.
• Follow the Value Added Services Process (i.e., selling extended warranties, water filters, generating customer interest in new HVAC systems as appropriate, etc.) by effectively communicating the benefits to the customer
• Provide direction and mentor Preventative Maintenance Check Technician, as applicable
• Maintain the highest level of service standards and have open communication with District Technical Production Manager to assist as needed with resolving customer issues
• Recognize and act upon every opportunity to drive revenue through the Value Added Services Program (VASP).
• Maintain truck stock inventory and maintenance schedules are within the company guideline (i.e. wash truck weekly, oil changes etc.) and insure tools and equipment are in safe operating condition.
• Successfully complete all Break/Fix Technician training elements within required timeframes
• Perform related duties as assigned.Education/Training:
• High School diploma or general education degree (GED) preferred
• Must possess and maintain a valid state driver's license per company policy
• State required certification and /or licenses as needed
• Graduation from trade school for HVAC + possess CFC certificationSears is an EEO/AA employer. Pre-employment background/MVR and Drug Screening required as a condition of employment.
Benefits
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
An Equal Employment Opportunity Employer.
About Sears Home Improvement Products and Services Sears Home Improvement Products and Services, a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is one of America's largest home improvement companies for siding and windows installation with operations in 45 states. Our products include siding, custom manufactured and installed windows, custom home entry doors, kitchen remodeling, custom cabinet refacing and Heating Ventilation and Air Conditioning (HVAC).
About Sears Holdings Corporation Sears Holdings Corporation is the nation's fourth largest broadline retailer with over 4,000 full-line and specialty retail stores in the United States and Canada. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, consumer electronics and automotive repair and maintenance. Sears Holdings is the 2011 ENERGY STAR® Retail Partner of the Year. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has the Country Living collection, which is offered by Sears and Kmart. We are the nation's largest provider of home services, with more than 11 million service calls made annually. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation. For more information, visit Sears Holdings' website at www.searsholdings.com.
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