Skilled Labor - Trades
HIRING EVENT!!! HVAC Service Technician (Baltimore, MD)
Job Information
Company
Sears Home Improvement Products & Services
Location
US-MD-Baltimore
Job Title
HIRING EVENT!!! HVAC Service Technician (Baltimore, MD)
Job Type
General Labor
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Job Title
HIRING EVENT!!! HVAC Service Technician (Baltimore, MD)
Job Description
HVAC Techs Needed – Baltimore
The Biggest name is also the Best…Better support. Better advantages. Better everything.
That’s what you’ll find when you join the biggest name in the business. We provide the laptop, the truck, the uniforms and the tools and dispatch you directly from your home. If you’re as committed to customer service as we are, and have HVAC Technician experience, we have big plans for your future.HIRING EVENT!!
Saturday, February 18, 2012
9AM-2PM
Sears Home Improvements Offices
7200 Rutherford Rd.
Windsor Mill, MD. 21244Apply before the event as managers will be making offers that day.
Job Requirements
Specific Essential Functions:The Technician’s specific functions fall into four main groups:Technical:
• Accurately diagnose and repair appliances/equipment in the customer’s home
• Ability to select and use basic tools or instruments to assemble, adjust, calibrate, repair or test various products
• Ability to give the customer an accurate estimate of the cost of repair, if applicable
• Ability to provide knowledgeable, courteous and professional customer service
• Must have knowledge of basic electrical principles
• Ability to work variable and flexible hours, including required overtime
• Ability to handle stressful situations and work in a fast-paced environment
• Regular and consistent attendance is an essential requirement of employmentCommunication:
• Ability to communicate diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner
• Ability to read, understand, and apply written text of a technical nature in order to answer questions, solve problems, or complete job tasks
• Ability to effectively communicate with Sears associates, vendors, third party customers and other outside sources (i.e., routing, STAC, etc.)
• Ability to effectively communicate the benefits of the Value Added Services to the customers
• Ability to effectively communicate with diverse groups, tailoring communication for audience/situation
• Must have the ability to use a laptop computer for service call processes, routing functions and parts/inquiries/ordering
• Ability to read, write and speak EnglishService and Installation Performance:
• Ability to perform all services within manufacturer specifications and the In-Home Technician Operating Policies
• Ability to perform all procedures and work instruction according to ISO 9001 standards
• Ability to use the Sears Smart Toolbox (SST) to input, access, modify, or output information
• Ability to read, understand and navigate through information presented in diagram, blueprints, or other pictorial displays on the laptop computer
• Ability to effectively demonstrate appropriate time management skills
• Ability to work with minimal supervision
• Ability to maintain a professional appearance according to company dress code
• Must demonstrate a commitment to quality work in all areas
• Ability to follow specific process steps to ensure quality workmanship and prevent recalls
• Ability to perform to the company standards set for PA, PM Add-ons and other VASP sales
• Ability to perform basic installations of replacement HVAC systems.
• Ability to follow all technical processes related to management of customer collections (i.e. ATM deposits)
Safety:
• Ability to apply appropriate use of security, maintenance and safety procedures to protect company and customer assets (truck, tools, parts, inventory, etc.)
• Ability to apply appropriate use of personal protective equipment (i.e. back belt, safety glasses)
• Ability to avoid accidents by recognizing potentially unsafe situations, and responding appropriately when accidents occurs
• Ability to follow appropriate industry specific regulations related to the handling of hazardous materialsThis job is performed by the Technician driving to the customer’s home and repairing theExperience/Education/CertificationRequirements:
• High School diploma or general education degree (GED) preferred
• Must be at least 18 years of age
• Certification and /or licenses as required
• Must be able to pass the pre-employment drug screen, criminal background check and driver’s license check
• Must possess and maintain a valid state driver’s license and be willing to submit to random drug testing, per company policy
• Experience and aptitude with computers and databases
• MUST HAVE Journeyman’s license or above
Benefits
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
An Equal Employment Opportunity Employer.
About Sears Home Improvement Products and Services Sears Home Improvement Products and Services, a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is one of America's largest home improvement companies for siding and windows installation with operations in 45 states. Our products include siding, custom manufactured and installed windows, custom home entry doors, kitchen remodeling, custom cabinet refacing and Heating Ventilation and Air Conditioning (HVAC).
About Sears Holdings Corporation Sears Holdings Corporation is the nation's fourth largest broadline retailer with over 4,000 full-line and specialty retail stores in the United States and Canada. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, consumer electronics and automotive repair and maintenance. Sears Holdings is the 2011 ENERGY STAR® Retail Partner of the Year. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has the Country Living collection, which is offered by Sears and Kmart. We are the nation's largest provider of home services, with more than 11 million service calls made annually. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation. For more information, visit Sears Holdings' website at www.searsholdings.com.
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