QA - Quality Control
MEDICAL PRODUCT QUALITY SPECIALIST
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Job Overview
Company: Kimberly Clark
Base Pay: N/A
Other Pay:
Employee Type: Full-Time
Industry: Other Great Industries
Manages Others: Not Specified
Job Type: Sales
Required Education: 4 Year Degree
Required Experience: At least 3 year(s)
Required Travel: Negligible
Relocation Covered: Not Specified
Reference ID: 14782.15114339
Location: US-GA-Alpharetta
Contact: Recruiter
Phone: Not Available
Email: Send Email Now
Fax: Not Available
Company Overview
Kimberly-Clark is a leading global health and hygiene company employing more than 55,000 people worldwide and posting sales of $18.3 billion in 2007. Headquartered in Dallas, Texas, with operations in 37 countries, Kimberly-Clark’s global brands are sold in more than 150 countries. Every day, 1.3 billion people trustKimberly-Clark products and the solutions they provide to make their lives better. With well-known family care and personal care brands such as Kleenex, Scott, Andrex, Huggies, Pull-Ups, Kotex, Poise and Depend, we hold the No. 1 or No. 2 share position globally in more than 80 countries.
Our success stems from leveraging insights from our customers, shoppers and users in the innovations we bring to market. This has led us to the development of entirely new products and categories, and improved performance in existing brands. Around the world, medical professionals turn to Kimberly-Clark Health Care for a wide portfolio of solutions that improve health, hygiene and well-being of their patients and staff. From family care to personal care, in safety, Do-It-Yourself and Home Improvement settings, we're driving our growth by enhancing the health, hygiene and well-being of people every day, everywhere.
As a global company, we are committed to cultivating a fair, respectful and engaging work environment that inspires our diverse global team to thrive professionally and contribute to the communities where we operate. We also have a responsibility to attain a deeper understanding of our impact on the world. Addressing Sustainability issues and incorporating solutions through all levels of Kimberly-Clark is a critical component of our business.
Throughout our 136-year history, Kimberly-Clark has adhered to a set of simple yet insightful values established by our founders – quality, service and fair dealing. These are the standards of performance by which our leadership and employees are measured. These values have helped establish Kimberly-Clark as a leading-edge global company that produces superior health and hygiene products used by families and professionals from all walks of life and cultures around the world.
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MEDICAL PRODUCT QUALITY SPECIALIST
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Job Description
Title: Product Quality Specialist
Location: Roswell Kimberly-Clark is leading the world in essentials for a better life. Headquartered in Dallas, Texas, with nearly 56,000 employees worldwide and operations in 36 countries, Kimberly-Clark posted sales of $19.7 billion in 2011. Kimberly-Clark’s global brands are sold in more than 150 countries. Every day, 1.3 billion people trust Kimberly-Clark products and the solutions they provide to make their lives better. With well-known family care and personal care brands such as Kleenex, Scott, Andrex, Huggies, Pull-Ups, Kotex, Poise and Depend, we hold the No. 1 or No. 2 share position globally in more than 80 countries.As a global company, we are committed to cultivating a fair, respectful and engaging work environment that inspires our diverse global team to thrive professionally and contribute to the communities where we operate. We also have a responsibility to attain a deeper understanding of our impact on the world. Addressing Sustainability issues and incorporating solutions through all levels of Kimberly-Clark is a critical component of our business.
Summary: Utilize technical knowledge of medical supplies and devices communication skills and business expertise to provide internal and external customers with effective product quality and technical support for assigned product areas. Incumbent is required meet Sales, Quality, and Customer Care team requirements for product information and services, while strengthening Kimberly Clark’s brand image and customer relationships. The Product Quality Specialist is viewed as the subject matter expert on the KCHC products and solutions that they support as well as being technical leader in the TrackWise complaint handling system. Scope:
The incumbent reports to the Customer Care Team Leader. This position has considerable Regulatory Compliance impact in that it analyzes complaint and post-market surveillance information and links that information to appropriate KC organization components. Position also serves as a second and/or third-level source of technical and quality related information to both internal and external customers. The Product Quality Specialist (PQS) is responsible to ensure that the entry of quality complaints is in accordance with established procedures and regulatory requirements. The Specialist will respond to customer (internal and external) inquiries regarding product information and technical documentation. The Specialist will be responsible for assisting in the development, communication, and training of responses from the Marketing, R&D, and Quality teams to both internal and external customers. The Specialist will have a working knowledge of product, usage, market, and technical documentation for the products assigned. Additionally, the PQS will function as a Roswell point person for complaint handling and technical support for Field Sales, Quality and Regulatory, Customer Care, and end user customers. Key Customers: Area Trade Market Managers, General Managers - Marketing Teams, HC Sales Team and functional team leaders, Quality and Regulatory, Customer Care, Distribution, direct end user customers, and distributors . Dimensions:
Support Sales & Marketing Team of ~300 individuals Support approx. 8-10 of the 20 product categories Support the complaint and technical inquiries for Health Care’s Customer base of ~ 8000 active accounts Basic Qualifications:
At least 3 – 5 years nursing or clinical experience after completing degree.
Bachelor’s Degree required
Nursing Degree required Preferred Qualifications:
Current Nursing certification / license
Excellent communication skills (business writing, presentations, and interpersonal).
Work cross functionally with all levels.
Experience with surgical products and medical devices.
SAP experience a plus
Trackwise experience a plus
Proficient in Outlook and Microsoft applications KCC is an equal opportunity employer
Job Requirements
See above
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