Legal
Ombudsman Mediator
Employee Type :
Full-Time
Industry :
Healthcare - Health Services
Manages Others :
No
Job Type :
Health Care
Legal
Experience :
Not Specified
Relocation Covered :
No
Post Date :
2/21/2012
Contact InformationContact :
Chris Argate
Ref ID :
101211 or 111855
Description
Take a stand
For your career. And for health. When you join Kaiser Permanente, you not only build a rewarding career—you impact the future of health care. The nation’s leading nonprofit integrated health plan, Kaiser Permanente is supported by the professionals who build our systems, strengthen our facilities, and shape our future. Join us and take a stand for your future in South San Francisco or San Jose, California.
Ombudsman Mediator
In this role, you will function as a trained alternative dispute professional offering patients, family members, staff, and providers a conflict management program to resolve patient/provider health care disputes early thereby improving patient safety and reducing the costs of health care dispute resolution. You will serve as a trusted and informal information resource, communication channel, complaint handler, facilitator, consultant, and practitioner for dispute resolution. You will act to seek fair and equitable solutions to patient/provider problems, for suggesting dispute resolution processes for addressing and managing conflicts, and for policy and procedural changes. In addition, you will bring issues to senior leadership to address care delivery improvement efforts and promote effective relationships/communication between patients and providers.
Qualifications include:
• At least ten years of progressive experience in a clinical or management role in a health plan or multifaceted health care system
• Ten years of clinical or hospital/health care background
• Evidence of having taken and passed a 40 or more hour Ombudsman training course or equivalent experience (usually 100+ cases) or take and pass a 40 hours or more Ombudsman training course within the first 90 days of employment
• Evidence of having taken and passed 40 hours or more Mediation course or equivalent experience (usually 100+ cases) or take and pass a 40 or more hour Mediation training course within the first 90 days of employment
• A bachelor’s degree; a master’s degree in business, health care, public administration, or related field highly preferred
• Knowledge of relevant health care regulations (including HIPAA), accreditation standards, Ombudsman and Mediator Code of Ethics and state tort system (as it relates to medical malpractice)
• Knowledge of Kaiser Permanente preferred
• Analytical/data management skills
• Program development expertise (strategic directions, work planning, communications, and implementation)
• Excellent written, presentation, and communication skills
• Expertise in interpersonal skills, including active listening and relationship/trust/consensus building
• The ability to work with difficult situations with multiple interests/parties involved
• The ability and flexibility to travel to various Kaiser Permanente and/or contracted facilities within the coverage area, as applicable, to conduct HCOM responsibilities
• Flexibility to travel to various locations across the program for training, advanced training, workshops, and presentations
For immediate consideration, please e-mail your resume to [] or visit http://jobs.kp.org for complete qualifications and job submission details, referencing job number 101211 (South San Francisco) or 111855 (San Jose). Principals only. EOE/AA Employer.
If you would like to hear the Kaiser Permanente story as told by our employees, watch the videos at kp.org/jobs/video. Follow us on twitter.com/KPCareers or visit the KP Careers tab on facebook.com/KPThrive.
This position supports Kaiser Permanente’s code of conduct and compliance by adhering to all laws and regulations, accreditation and licensure requirements, and internal policies and procedures.
jobs.kp.org
KAISER PERMANENTE
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