Distribution - Shipping
Customer Returns Specialist-Call Center
Join the best with GoWireless!Since November 1995, GoWireless has maintained a small business atmosphere while attaining the stability and strength of a large company. Check out all the great reasons to join the GoWireless team and discover a career in the wireless industry waiting for you!
Job Overview
Company: Go Wireless
Location: US-NV-Las Vegas
Base Pay: $10.00 /Hour
Employee Type: Full-Time
Industry: Wireless
Telecommunications
Retail
Manage Others: No
Other Compensation:
Req'd Education: High School
Req'd Travel: Not Specified
Contact: Brenna Leising
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Customer Returns Specialist-Call CenterJob Description
POSITION OVERVIEW
Go Wireless is looking for the right candidates to represent our company and our customers via our call center in Las Vegas. In this highly customized call center we will be looking for candidates with great people skills, the ability to multi-task and follow procedures all while displaying a high degree of professionalism and a good attitude. This position will be based on in-bound calls and the ability to enforce business procedures within the store environment and coaching sales techniques in support of the sales team.
Core Duties and Responsibilities
- Answer phone calls from customer regarding returns
- Use of computer to log and track services and outcomes
- Answer phones professionally
- Respond to customer inquiries
- Research required information using available resources
- Handle and resolve customer complaints
- Provide customers with product and service information
- Quickly identify and escalate priority issues
- Route calls to appropriate resource
Job Requirements
Minimum Qualifications
- Minimum high school diploma
- Minimum of 2 years in customer service, Call Center experience preferred
- Excellent written and oral communication skills
- Ability work independently and proceed with objectives
- Maintains a positive and respectful attitude
- Exert professionalism and proper handling with difficult issues
- Experience with Microsoft office and intermediate typing, Excel and computer skills in general
- Strong desire to succeed!
Report ItMake The Opportunity Yours
GoWireless has rapidly become a leading wireless communications company. GoWireless is seeking energetic, motivated employees to fill our ever expanding family. We take pride in building a strong reputation as a "Company for the Consumer" and creating the "Consumer First" approach. Excellent customer care and product knowledge are just some of the skills that are important for Consultants and Store Managers to be successful. Our goal is to provide mobile technology that powers productivity anywhere, anytime to anyone. GoWireless is rapidly expanding and want productive employees to join our team.Strength Through Diversity
We know that valuing diversity makes good business sense and helps to ensure our future success. One of the best ways we can provide excellent customer service is by hiring people that reflect the communities we serve. Having a workplace that embraces and encourages diversity benefits both our customers and our employees. We believe each of us should have the opportunity to realize our potential and contribute to the success of our company.GOWIRELESS IS AN EQUAL OPPORTUNITY EMPLOYER AND A DRUG-FREE WORKPLACELocal Community Involvement
GoWireless knows that community support is an integral part of excellent customer service. We know our support and involvement can make a difference to our neighbors, which is why we support our local communities through community leadership, special events and neighborhood business partnerships. Our objective is to be a good employer and a responsible and socially sensitive neighbor. We encourage employees to volunteer in activities that support their local communities.
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