CRM Business Analyst

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Our company again was named to FORTUNE® magazine's "World's Most Admired Companies" list, ranking #1 in our industry in both innovation and quality of services. (March 21, 2011) For additional information on how Robert Half Technology can support your job search call 800.793.5533 or visit us at rht.com

CRM Business Analyst
1/28/2012By Clicking '' you are agreeing
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Job Overview

Company: Robert Half Technology

Location: US-CA-Oakland

Base Pay: $65,455 - $80,000 /Year

Employee Type: Full-Time

Industry: Computer Hardware
Computer Software

Manages Others: Not Specified

Job Type: Engineering
Information Technology
Design

Req'd Education: 4 Year Degree

Req'd Experience: Not Specified

Req'd Travel: Not Specified

Relocation Covered: Not Specified

Contact: Recruiter

Phone: 510-839-5975

Email: Send Email Now

Fax: 510-839-0635

Ref ID: 00340-139871

Job Description

Classification:  Business AnalystCompensation:  $65,454.99 to $80,000.00 per yearPrimary Function: Responsible for all aspects of CRM business management and marketing development. Lead and drive project deliverables based on business needs. Champion the CRM system and manage the business processes and reporting from the company s CRM and other business systems. Coordinate work with business and technical resources and work closely with project sponsors and client resources to ensure timely deliverables. Conduct scope validation workshop and understand business requirement and map them to CRM product features.Essential Duties and Responsibilities: include the following listed below; other duties may be assigned.Assist in the management of CRM strategy and implementation of email based marketing.
Lead segmentation strategy (partnering with analytics and product management teams).
Identify and retain targeted consumer segments, driving targeted contact and offer programs via email and other direct-to-consumer channels.
Review and recommend new CRM system versions, releases and product offerings.
Review and approve requests from CRM system users for enhancements, including approval and monitoring of usage by new users of the CRM.
Work with IT in regards to testing processes and deployment of enhancements and other major changes involving the CRM system.
Set and track targets for retention and reactivation.
Work closely with engineering team to drive business requirements and deliver a world-class CRM infrastructure Experience and expertise:Expertise with Saleslogix, Microsoft Dynamics, Salesforce.com or other CRM applications.
� Experience with configuration & management in following processes� Account and Contact Management, Activity Management
� Integrated Reporting (Sales)
� Lead Management
� Opportunity & Pipeline Performance Management
� Quotation and Order Management.
� Marketing plan and Campaign management, Segment builder and data source creation.
� CRM UI configuration.
� Familiar with Interactive reporting (Oracle BI, Cognos, Business Objects, or other.)Functional or business architecture experience with CRM domains.
Ability to thrive in a dynamical, entrepreneurial environment with focus on hands-on execution and deliverables.
Excellent team player able to work with virtual, multi-cultural, global cross functional teams.
Excellent organizational skills, analytic capabilities, and attention to detail to facilitate a close relationship with engineering and business teams.
Excellent communication skills, with ability to present complex ideas in a clear, concise fashion to large technical and non-technical audiences.
Experience developing and executing successful ROI-driven marketing campaigns
Strong Analytic Skills
Strong understanding of Internet-based customer behavior and direct marketing
Open for feedback and enjoys working in a fast paced, constantly iterating environment.
Ability to meet and exceed deadlines
Education and/or Experience:

BS or BA in marketing, technology or related field is required. Hands-on CRM Sales and Marketing implementation experience. Experience in life sciences/pharmaceutical/biotech marketing and/or sales preferred.
If you are interested please Jana call 510 839 5975 

Job Requirements

Intermediate Microsoft CRM, Intermediate Sales Analysis & ReportingWith more than 100 locations in North America, Europe, Australia and Asia, Robert Half Technology is a leading provider of IT professionals on a project and full-time basis for initiatives ranging from Internet development and multiplatform systems integration to network security and technical support. A division of Robert Half International, we were ranked number one in our industry by Fortune magazine's America's Most Admired Companies, and included in BusinessWeek's 50 Best Performing Companies. To learn more about this job opportunity, contact us today at 1.800.793.5533. Robert Half Technology is an Equal Opportunity Employer. Apply for this job now or contact our branch office for additional information: 

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