Design
Business/Applications Operations Analyst, ecommerce
Job Information
Company
Sears Holdings Management Corporation
Location
US-IL-Hoffman Estates
Job Title
Business/Applications Operations Analyst, ecommerce
Job Type
Engineering
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Job Title
Business/Applications Operations Analyst, ecommerce
Job Description
The eCommerce Site Operations Center (ESOC) Analyst performs 24x7 Level 1 and 2 application, functionality, and overall customer experience support activities for the Sears Holding Corporation Online Business Unit (OBU). The eCommerce Site Operations Center is the single point of contact for the resolution of all eCommerce site issues.
Job Requirements
This person will be responsible for monitoring performance of the OBU sites, including third-party dependencies and custom applications running in a UNIX/Linux environment. Performs ongoing business and application support; diagnosing, resolving and or escalating issues, and evaluating and recommending options for improving performance, maintainability and operability.Person will also establish expertise in the overall operation of the online sites themselves and their interactions with the infrastructure, database, and middleware components. Will facilitate the resolution of complex issues by engaging the appropriate support groups. Develops and improves operations methods and procedures, including implementing/improving monitoring and automation techniques.Responsible for the strategic and technical activities necessary to support and operate a high volume, dynamic and rapidly changing 24x7 transaction-oriented website to ensure the customer experience is optimal. This person will drive the implementation of best practices across complex, business and technical support processes with multiple interdependencies and a large, diverse set of stakeholders.Ideal candidate will be:•Customer centric in their thought process and decision making
•Expert problem-solver and communicator, identifying and recommending operational improvements
•Expert facilitator at engaging appropriate resources and driving resolution
•Dynamic and results-oriented, with positive attitude and solid work ethic
•Extremely driven and highly regarded for broad range of knowledge and experience.
•Delivers success through building relationships, driving, and collaborating with cross-functional teams to achieve results
Benefits
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
An Equal Employment Opportunity Employer.
About Sears Holdings Management Corporation Sears Holdings Management Corporation provides corporate services to Sears Holdings Corporation (NASDAQ: SHLD) and its family of companies, including Sears Roebuck and Co. and Kmart Corporation.
About Sears Holdings Corporation Sears Holdings Corporation is the nation's fourth largest broadline retailer with over 4,000 full-line and specialty retail stores in the United States and Canada. Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, consumer electronics and automotive repair and maintenance. Sears Holdings is the 2011 ENERGY STAR® Retail Partner of the Year. Key proprietary brands include Kenmore, Craftsman and DieHard, and a broad apparel offering, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has the Country Living collection, which is offered by Sears and Kmart. We are the nation's largest provider of home services, with more than 11 million service calls made annually. Sears Holdings Corporation operates through its subsidiaries, including Sears, Roebuck and Co. and Kmart Corporation. For more information, visit Sears Holdings' website at www.searsholdings.com.
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