Customer Service
Dispatcher
Our client in Chelmsford, MA is currently looking for a full time Dispatcher for their busy office! Job Duties:
- Receive incoming service calls/emergency calls from our customers and potential customers.
- Receive incoming calls from our service techs, they must call in once on-site and when leaving the site.
- Document in Navision any issues the techs have at the customer locations.
- Route and reroute service techs on a daily basis, document the schedule in Navision
- Call customers to confirm company is coming on-site. Calls should be made in advance conforming to customer’s request. Worse case the day before, however this should not be the norm, confirmation is required in order for our techs not to be turned away.
- Make dispatches within Navision for all quoted jobs
- Work with GPC to schedule startups/Owners Training/commissioning. Request as much notice as possible as we employ certain techs that specialize in these requests.
- Follow up on Priority one jobs. As techs come back from jobs and note there is a priority one quote needed (within 24 hours) the Dispatcher should call the customer and acknowledge the priority one.
- Coverage for sick time or vacation as needed. In a small company and a small department employees are often asked to step in and cover other functions as needed.
- Invoice PM jobs; at the PM quotes and emergency call dispatches within Navision.
- Enter comments in Navision of all completed dispatches.
- Work with Finance to close out each month if there are any questions on dispatches.
- Complete Jobs in Progress issues assigned to the Dispatcher.
- Customer follow up – Call customer to follow up with our service, confirm they are satisfied with our work and acknowledge we have completed work as required.
- Note within Navision all customer interactions, job status, tech notes, customer calls, etc.
- Track all techs out of office time on the in-out calendar and notify Finance of any absent techs.
- Work with General Manager for scheduling and other activity reports.
- Maintain six hours a day of billable time for each technician.
- Add dispatch information to Field Force Manager, the website interface for technician’s handheld computers.
- Track techs location as needed in order to make an accurate decision when deploying a tech to an emergency call.
- Other Dispatch duties as needed.
- Experience with Microsoft Navision
- 2-4 years experience dispatching
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions. Kelly® offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire and direct-hire basis. Serving clients around the globe, Kelly provides employment to more than 530,000 employees annually. Revenue in 2010 was $5 billion. Visit www.kellyservices.com and connect with us on Facebook, LinkedIn, & Twitter.
Job Code : 121417
Shift/Hours : First Shift (Day)
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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.
Why Kelly? Kelly leads the industry—by nearly two times—in the rate at which our employees recommend Kelly as a source for employment.* There's an employment shift underway. In a recent study, 73 percent of employers queried anticipate increasing their contingent workforce ranks in the near future, with one-third predicting increases of 50 percent or more**. Kelly Services® can help you be a part of this contingent workforce growth opportunity!Kelly® has jobs. A lot of jobs. Kelly puts a new employee to work every 40 seconds. For people with the right skills and desire to succeed, partnering with Kelly is a smart way to explore new employment opportunities with the best companies in the world. Whether you're looking for a temporary or full-time career, our connections with the world's most respected companies—including more than 90 percent of the Fortune 500® and Fortune 100™—enable us to get your résumé into the right hiring manager's hands. For decades, we've been successfully matching job seekers with the right positions. So go ahead and use our connections. We'll get you the exposure you need. All at no cost to you!Kelly offers flexibility and choice. With Kelly you can choose when, where, and how you want to work. You have the flexibility to select your work schedule and choose among a variety of diverse and challenging employment opportunities.Kelly offers you multiple work style options:
- Temporary/Contract: These assignments—some short-term, many long-term (longer than six months)—offer you the opportunity to build your résumé while earning some great experience.
- Temporary-to-hire: These assignments offer the opportunity to convert to a full-time job. They allow you and the employer to get to know each other through a trial period before full-time hiring is confirmed. It's a great foot-and-look-in-the-door opportunity.
- Direct placement: Kelly professional recruiters assist in finding career opportunities for immediate full-time placement. Annually, more than 20,000 of our employment opportunities are full-time placements.
*Based on industry average results presented in the Staffing Industry Analysts 2009 Contingent Workers Survey and Kelly's 2009 Americas Candidate Engagement research (U.S.), administered by a third party market research firm.
**According to "The Emerging New Workforce," a 2009 report by Littler Mendelson, P.C., an employment and Labor Law solution firm.
As a Kelly temporary employee, you have access to a world-class healthcare benefits package, an award winning learning center, and more!Healthcare Benefits
Kelly's healthcare benefits program is designed to offer our employees maximum flexibility, ensuring that everyone has equal access to quality, affordable healthcare coverage. You have the option to participate in group benefits and customize any combination of plans to meet your needs. We offer plans for:
- Health (6 different plans)
- Prescription
- Vision
- Dental
- Life and short-term disability insurances
We know incentives, compensation, and benefits are an important part of your career. That's why the benefits Kelly offers are among the best in the industry. In addition to the great healthcare program, Kelly also provides:
- Convenient auto-pay options
- Direct deposit
- Service bonus and holiday pay
- Access to the Kelly Learning Center, an online resource for 3,000+ career development courses
- Access to myKelly.com, Kelly's exclusive online employee community that contains useful employee information as well as career tips to assist you in landing more opportunities that match your goals.
The jobs below are just a sampling of opportunities currently available through Kelly Services. Our opportunities grow every day as we stay in tune with our clients' ongoing talent needs. If you don't see a job that interests you, contact your local Kelly branch to inquire about other positions. We work with more than 90% of the Fortune 500® and Fortune 100™, and we'll help you find employment opportunities with the best companies in the world. Ever week, our employees work with more than 13,000 companies and the perfect opportunity may be right around the corner!
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